Roaring Dragon Hotel - 15212 Words

Proceedings of the 15th Annual Conference of the Association for Chinese Economics Studies Australia (ACESA) Guanxi Neglect at the Roaring Dragon in South-west China: The demise of an International Management Contract Stephen Grainger1 University of Western Australia ‘guanxi neglect – neglecting opportunities to show respect towards guanxi relationships’ Abstract This paper introduces the concept of guanxi neglect through a case study that describes the takeover of a formerly Chinese managed hotel by a western based, international hotel management company. Specifically, it covers the cultural conflict that occurred for employees trying to adapt from the former Chinese relationship (guanxi) based planned methods of hotel†¦show more content†¦Some recalled ‘if your relatives or your friends knew that you were working in Roaring Dragon, you would be admired’, ‘it was a good work unit - danwei’, and ‘you were lucky if you worked there’3. The original Hotel was a four-storey, rectangular, grey structure built in 1960 in a dull Russian style. By 1993, the provincial government had funded a new extension and the Hotel now consisted of two parts: the old four-storey section joined by a modern sixteen-storey extension perched on a hill behind the old Russian. There was a contrast in the standard of accommodation. Room rates were cheaper in the old section and so it attracted Chinese visitors searching for quality economy accommodation. Visiting government officials and higher-end customers on the other hand felt more comfortable in the newer and naturally more expensive section. There were two guarded entrances to the Hotel, one on each level. A series of stairways, elevators and a warren of banquet rooms, hallways, storage areas, offices, cafeterias, and a laundry untidily connected the two buildings. Reflection on a 1993 Experience The Roaring Dragon was a Chinese managed SOE until the opening of the new extension in 1993 when the provincial government decided to contract an international company to manage the Hotel with the objective of improving the quality of customer service. KYZ Corporation was identified as a suitable international management organisation and wasShow MoreRelatedROARING DRAGON HOTEL1194 Words   |  5 Pagesï » ¿ Contents Company Background Roaring Dragon Hotel was a state owned enterprise (SOE) and one of the original 3-star hotels in South-West China It had gained reputation as a premium guesthouse The organization was greatly influenced by Chinese culture Employee recruitment was based on Guanxi or connections, favouring nepotism Guanxi or connections of employees led to a large number of income-generating contacts The number of employees were 675 andRead MoreRoaring Dragon Hotel Proposal1323 Words   |  6 Pagesï » ¿ Cross Cultural Communication Problems and Solutions: Roaring Dragon Hotel Executive Summary This proposal draws the clear picture of the reasons behind the downfall of the very popular ancient hospitality organization with the 60 years of glorious history of The Roaring Dragon Hotel (RDH). This proposal helps to find out the factor which causes the RDH to lose all the customer popularity and decrease the revenue in the competitive market. The main concerning points behind this miserable downfallRead MoreThe Downfall Of Roaring Dragon Hotel774 Words   |  4 Pages The Roaring Dragon Hotel Ravi Kolawar Sullivan University MGT 510 Executive Summary This case study describes the downfall of Roaring Dragon Hotel (RDH) when it handed over to Hotel International (HI), is a well known for its brand name and that failed to make the Roaring Dragon Hotel become a five star hotel due to lack of communication and some other reasons(Grainger, 2008). Failed to maintain good relationship with employees, customers Read MoreA Report On The Roaring Dragon Hotel1443 Words   |  6 Pagesof the hotel. Additionally, it concentrates that business should be built with smart and good work of management instead of influential connections and relations. 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Failure to adapt culturally and keep the connections (Guanxi) based on which the Hotel was built which in turn led toRead MoreAnalysis Of The Book Roaring Dragon Hotel 857 Words   |  4 Pages Roaring Dragon Hotel Keerthi Thatavarthy Sullivan University MGT 510 â€Æ' Executive Summary: This proposal provides the history of Roaring Dragon Hotel (RDH) and consequences faced by Hotel International Management and RDH employees to sustain in competitive business environment. It is one of the original three-star hotels in southwest China and a state owned enterprise (Grainger, 2008). Failure to recognize cultural normsRead MoreA Brief Note On The Roaring Dragon Hotel1517 Words   |  7 Pages The Roaring Dragon Hotel An effective Study to Improve Intercultural Communications Tejaswi Ananth Suryadevara Sullivan University Managerial Communication Skills (MGT 510) Executive Summary This proposition is a framework for building viable interchanges and having social mindfulness among intercultural gatherings. As, on account of the Roaring Dragon Hotel absence of successful intercultural correspondence is distinguished as one of the prime explanations behind it to endRead MoreRoaring Dragon Hotel : Good Management Qualities1354 Words   |  6 Pages Managerial Communication Skills Roaring Dragon Hotel: Good Management Qualities Ranjith Anchuri (Student Id: ranchu8018) Sullivan University Executive Summary This proposal explains a thorough analysis on the good management qualities of organization. Major issue in the organization was the conflicts between management and their employees, which can be solved to get better performanceRead MoreCross Cultural Communication Strategy Between The Roaring Dragon Hotel And Hotel International1016 Words   |  5 Pages Cross-Cultural Communication Strategy: The Roaring Dragon Hotel and Hotel International Prasanna Baganagarapu Sullivan University MGT 510 â€Æ' Executive Summary This proposal is meant to provide a cross-cultural communication strategy between the Roaring Dragon Hotel (RDH), and the Hotel International (HI). RDH is one of the original three-star hotels in southwest China and a state owned enterprise (Grainger, 2008). This proposal will address the issues thatRead MoreCultural Intelligence And Its Impact On Culture1561 Words   |  7 PagesBackground of Roaring Dragon Hotel Case Roaring Dragon Hotel was a three star state owned enterprise (SOE) in south-west China. The hotel staffing included the employees who transferred from other SOEs who considered working in Roaring Dragon Hotel prestigious and had some guanxi or connections. The overall organizational culture was relaxed (Grainger, 2003). The actual management practices of Roaring Dragon Hotel was conventional, with least concern for the development or expansion of the hotel s business